Returns And Cancellation If you are not entirely satisfied with your purchase, we're here to help. Returns You have 7 calendar days to return an item from the date of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. * Some exclusions do apply Your item must be in the original packaging.
For the products that are marked non-returnable can only be exchanged if received either damaged or different from the item ordered. Proof of damage as it arrived might be required.
Upon submitting your online return or exchange, you will receive a return label via email. For returns, a fee will be deducted from your refund for the label that is emailed to you. If you use your own return carrier you are responsible for the return shipping costs.
Refunds Once the seller receives your item, the seller will inspect it and notify you that the seller has received your returned item. Seller will immediately notify you on the status of your refund after inspecting the item. If your return is approved, refund shall be initiated $DeSo wallet. You will receive the credit into your $DeSo wallet it was paid from. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. Cancellation
    It is clarified that there Will Be Free Cancellation Of Orders Only For The Initial Few Hours Of Placing An Order, as specifically provided on the product page. After such a time frame, Cancellation Fee will be levied on applicable products.
Why Is Cancellation Fee Charged? Cancellation Fee is charged to compensate for the slot, time and effort incurred in processing an order by the seller and to compensate the logistics service providers for incurring a cost when they ship the order. The Cancellation fee charged by EverythingStore shall be either equivalent to or less than the charges borne by EverythingStore on account of cancellation of an order by customers. How Will The Cancellation Fee Be Charged? The Cancellation Fee shall be deducted from the amount paid by the customer for the said cancelled order. EverythingStore reserves the right to modify/waive off the Cancellation fee from time to time. The Cancellation fee shall be quoted in $DeSo. You shall be solely responsible for compliance of all applicable laws for making payments to EverythingStore or the sellers (as the case may be) on account of any cancellation of orders from Your end. How Will The Payment Be Calculated For Cancelled Orders? When you are a seller on EverythingStore, you receive payments as prescribed by EverythingStore norms. However, in certain cases, the following eventualities may arise:
  • The buyer placed the order but the seller cancelled it.
  • The buyer placed the order but later cancels it or refuses to accept it.
  • The buyer returns the goods.
The buyer pays for the total order value. It includes the item value, the transaction fee, fixed fee, shipping fee, and the taxes. Ideally, the seller received the total item value after taxes and marketplace fee deductibles. Buyer Cancellation If the buyer placed an order and canceled it before the seller could mark it RTD or Ready to Deliver, and in case where the full amount has already been paid by the buyer, the full amount is refunded to the buyer except the network fees incurred in transfer of $DeSo. In such a scenario, neither does the seller receive any amount nor does he bear any cost. The same principle applies when the order is in RTO or Return to Origin. Seller Cancellation Cancellation before marking RTD or Ready to Deliver or product not handed over to logistics partner post marking RTD even after multiple pickup attempts attracts fees from the seller. The simple reason for the same is that at the time of a buyer placing an order, the seller expects certain services from EverythingStore. On cancellation, not only does the act bring disrepute to the selling portal, it also makes the buyer lose confidence in EverythingStore as well as its authorized sellers. Such cancellation affects the business of both, the seller, as well as EverythingStore. If the cancellation of the product is made before marking RTD, the transaction fees, as well as allied taxes are charged from the seller. In addition, even the product cancelled is delisted for a week.
If the seller cancels the order after marking RTD, the portal cancels the order if the pickup is not made successfully even after three attempts. Since the fault is on the part of the seller on non delivery of the product, EverythingStore considers it as seller cancellation. However, the seller cannot cancel such a product from the system himself. The same is initiated by EverythingStore itself. In such a case, the seller's account is charged a cancellation fee in addition to related taxes. The same is much higher than the charge on the seller for cancellation before marking a product RTD. As a seller, it is the duty of the seller to avoid such cancellations and related charges since the same leads to loss of reputation of the seller on the portal. A suggestion that the seller may consider to improve their ratings is to update their stock file to avoid taking orders that are not in their inventory in the first place. This will help to ensure that items ordered are in stock and so that it can be delivered well in time. Seller cancellations do have an adverse impact on the seller and EverythingStore. A seller, in order to improve their ratings on the portal, as well as to increase customer satisfaction, should put in all efforts to ensure that returns and cancellations are minimised by delivering top quality products well within the time frame.